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Contact

Any questions about an order, a suggestion, offers, or may be you want to know what's new at IndiaScarves.com?
Contact us at info@indiascarves.com

Here are few below mentioned FAQ's which may help you to find clarifications before you may reach us by emailing us at info@indiascarves.com

Q - What this store provides?
A - www.indiascarves.com is a dedicated e-commerce-website for Scarves and Stoles from India.

Q – What unique products do you offer?
A – We try our best to showcase the best of rich and diversified Indian Scarves from local artisans & designers directly. You can see categories or search for your requirements in the search bar.

Q - Do you offer free shipping?
A – Well nothing is free in this world. If someone is offering free shipping, this means shipping cost is already included in the product price. We provide basic price of products, taxes and shipping are extra so you exactly know at what price, you are buying the packaging material.

Q - What are the shipping charges?
A – For regular products we charge standard shipping of INR 150 for Indian Buyers and USD 15 onwards and depends on the Country to Country. However some products which are ordered in bulk, we charge shipping “on actual”.

Q - What is the standard delivery time?
A – We use best shipment / courier services that ensure quick delivery. We ensure the delivery within one week from the date of payment received upon order confirmation.However if the products are not in stock or are customized or many of the scarves which are Handwoven may take some time, we convey to the customer in advance before confirming the order.

Q - What is the minimum quantity that we can order from your website?
A – You may order as low as ONE quantity but if you have plans or interested in multiple products, we suggest to make up your mind to buy them at once to save on shipping charges as International Shipping prices may pinch your pockets .

Q - What do you mean by “Ask for quote” mentioned in your website?
A – Some of the products are available on the website where the prices are not mentioned. There is an option “ask for quote” which when selected sends an email to our customer care team. Our team then contact the person and understand specific requirement and then provide product prices. This option is applicable majorly for the products which are customized and Bulk Buying.

Q - What do you mean by " Made on Order"?
A - Made on Order products usually takes 20-30 business days to dispatch.

Q - Do you also customize the products?
A – Yes we do provide this option. We have collaboration with directly manufacturers so any kind of customization is possible. However pricing, minimum quantity and lead time needs to be discussed only after one-to- one discussions with both customer the manufacturer.

Q - How to make the payments?
A – International buyers will use PAYPAL payments (credit or debit card) or bank transfer.

Q - When can the orders be cancelled?
A - Cancellation requests will be accepted strictly within 24 hours of placing the order only.

Q - Do you offer COD?
A – No there is no option as cash on delivery for any of the products on website.Order stands confirmed only after receiving entire payment in advance by any of the ways mentioned above.

Q - Who are suppose to pay Duties and Taxes
A - Any duties or taxes levied by the authorities at the destination port are to be paid by the customers. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.

Q - What are the conditions for returning a product?
A – Please refer to Returns page

Q - What is the refund process?
A – Please contact at info@indiascarves.com and refer to Terms & conditions page.

Q - How safe are your delivery / courier systems?
A – We have collaborations with top courier companies and ensure we have tracking of every shipment we do through them. The products are securely packed before giving them to courier.

Q - How can we track our orders?
A - Our team sends a tracking number to the customer as soon as the product is shipped from its location. Customer can simply log-in to the partner’s website and track the status of shipment. Our customer care team is also available to assist in the tracking.

Q - Can you send products to any location?
A – Yes we can send to almost all the locations we are tied up with our Shipping/Logistics partners in India and International . However in rare chances where the location is too remote, we may reject the order and refund the amount.

Indiascarves.com
Unit of Sanex Packaging Connections Pvt Ltd
(An ISO 9001:2015 certified organization)
117 Suncity Business Tower
Golf Course Road
Gurgaon - 122002, India
Tel: + 91 124 4965770
Fax: + 91 124 4143951
Voice mail : +91 124 4143951
Email Id : info@indiascarves.com

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