Here is a comprehensive Shipping Policy template for www.indiascarves.com, specifically designed to comply with European Union (EU) consumer law standards (including the EU Consumer Rights Directive).

Please note that while this is drafted to meet EU standards, you should have it reviewed by a legal professional to ensure it perfectly aligns with your specific business operations.

Shipping Policy for India Scarves

Last Updated: 19-05-2026

At India Scarves (www.indiascarves.com), we are committed to providing a seamless shopping experience for our customers across the European Union (EU) and worldwide. This Shipping Policy outlines how we process, ship, and deliver your orders, in full compliance with EU Consumer Law.

1. Order Processing Time

All orders are processed within 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: Processing time is separate from shipping time.

2. Shipping Rates and Delivery Estimates

We offer international shipping from our facilities in [Insert Location, e.g., India]. Shipping charges for your order will be calculated and displayed clearly at checkout before you finalize your purchase.

Estimated Delivery Times to the EU:

• Standard Shipping: 7-14 business days

• Express Shipping: 3-7 business days

Under EU consumer law, unless otherwise agreed upon, we guarantee delivery of your goods without undue delay and in any event not later than 30 days after the conclusion of the contract.

3. Customs, Duties, and Import Taxes (EU Customers)

When shipping from outside the European Union, your order may be subject to import duties, customs tariffs, and Value Added Tax (VAT) upon arrival in your destination country.

We ship orders Delivered Duty Unpaid (DDU). This means that India Scarves is not responsible for these charges if they are applied. You, the customer, are responsible for paying any local customs duties, taxes, or clearance fees required by your local customs authority to receive the goods.

If you refuse to pay these charges and the package is returned to us, we will refund your order value minus the original shipping costs and any fees incurred during the return process.

4. How Do I Track My Order?

Once your order has shipped, you will receive an email notification from us containing a tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

5. Risk of Loss and Damage During Transit

In accordance with EU consumer protection laws, India Scarves bears the risk of loss or damage to the products until they come into your physical possession (or the possession of a third party indicated by you, other than the carrier).

• Damaged Items: If your order arrives damaged, please contact us immediately at [Insert Email Address] with photos of the damaged item and packaging. We will arrange for a replacement or a full refund.

• Lost in Transit: If your tracking has not updated for an extended period or the order has not arrived within the 30-day legal maximum, please contact us so we can investigate and provide a replacement or refund.

6. Delivery Delays and Issues

While we make every effort to ensure timely delivery, unforeseen circumstances (such as extreme weather, carrier strikes, or customs holds) may occasionally cause delays.

If your delivery is delayed beyond the estimated timeframes:

1. We will inform you of the delay as soon as we are made aware.

2. If we fail to deliver the goods within 30 days (or the mutually agreed timeframe), you have the right to call upon us to make the delivery within an additional period appropriate to the circumstances.

3. If we fail to deliver within that additional period, you are legally entitled to terminate the contract and receive a full refund.

7. Right of Withdrawal and Return Shipping

Under the EU Consumer Rights Directive, you have a 14-day "cooling-off" period. You have the right to cancel your order and return the item(s) for any reason within 14 days of receiving your goods.

• Return Shipping Costs: [State clearly who pays for return shipping. Under EU law, the customer can be made to bear the return shipping cost only if you clearly state it here. e.g., "The customer is responsible for bearing the direct cost of returning the goods."]

• Original Shipping Costs: If you return your entire order within the 14-day window, we will refund the original standard shipping costs you paid at checkout. If you chose a more expensive express delivery method, we are only obligated to refund the cost of standard delivery.

(For full details on how to initiate a return, please visit our  https://www.indiascarves.com/policies/refund-policy and https://www.indiascarves.com/pages/returns-cancellations ).

8. Contact Us

If you have any further questions regarding your shipment, please do not hesitate to contact us:

• Email: info@indiascarves.com

• Phone: +91 8810663372

• Mailing Address: India Scarves

  117, Suncity Business Towers, Golf Course Road, Sector 54, Gurugram, Haryana 122002